Shipping & Delivery policy

Free Domestic Shipping on Orders Above 300 AED

Note: Option available whenever the final cart price is above 300AED after coupon code or any special discounts. You must select Free Shipping during checkout to be eligible and it will be shipped with First Class, which can take the full 48 business hours to be processed. Please note that we prioritize all paid shipping customers before Free Shipping orders.

Please view below in regards to Adult Signature Fee.

When will my order be shipped?

It can take up to 24 Hours to process before it is shipped out for all orders, with most orders sent out for delivery within 48 hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to courier for shipping deliveries. All shipping transit times are estimated delivery time.

Note: During the busy holiday season and after holiday sales, processing can take up to 2 business days (usually 48 business hours). Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

We process orders from 9:00AM – 4PM on weekdays. We do not process orders on Friday, and U.A.E Holidays. Order placed on Thursday as per above mentioned timing will be received on Saturday Normally, orders placed on Thursday after 4PM and on Friday will be processed on Saturday and received on Sunday.

Where do you ship to?

We ship to Most Places in the United Arab Emirates.

For international destination, we are currently shipping to most of the countries where e-cig is not Ban. Please check the regulation in your country of residence before placing an order with us. See more information below for international customers.

Please note: Certain orders will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Estimated Transit Times

FedEx First Class Mail 5-10 business days* in transit

FedEx Operations Date: Sunday – Thursday

USA State Regulations:

Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of UtahArkansas, and Vermont at this time.

For the State of MassachusettsMontana and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nic strength. We are only able to ship out Tobacc E-Liquid to these states so be sure to remove any flavored E-Liquid in order to check out. Orders with flavored E-Liquids will be removed and cancelled from the order, subject to entire order being cancelled and refunded while the rest of the package will be processed normally.

For the State of New York, orders above $60 before shipping costs and taxes will require Adult Signature (21+) upon delivery with FEDEX.

For the State of Maryland, we are unable to ship any Disposable Vape to customers located within the state due to local regulation that was put in place.

For the City of San Francisco, we are unable to ship any vaping products to customers located within the city due to local regulation regarding the sale of vaping products.

Adult Signature Fee: In accordance with local jurisdiction and laws, certain states require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cig related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. This delivery service requires an additional charge and the rates will be reflected during the checkout process with a flat fee charged to residents of the following U.S. States: Massachusetts and New York.

If there are any changes in regards to state regulations, we will update this page in the future. We apologize for this inconvenience and greatly appreciate your ongoing support.

KSA , Lebanon E-cig is Ban and we do not Ship.

International Orders

All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service-related fees are not covered and customers are responsible for these payments. For any reasons that the package incurred any additional shipping costs, such as rejected by customs, wrong address delivery, or sent back to sender from the customer, the additional cost is subject to deduction from the original payment.

Element Vape AEis not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United Arab Emirates, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to e cig and vaping products.

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

All products sold are listed in AED, Euro &US Dollars and will not be automatically converted into your local currency. Element Vape AE is not responsible for any conversion fees associated with international orders.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the international Sort Facility and then once it arrives in your country (If you have not receive any update, please contact your local customs agency).

In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by FedEx. This ensures the package is safely deliver to the correct destination. If you have any question regarding high value orders, please email our Customer Service team.

Late Shipments

Due to high volumes of packages that FedEx receives, please keep in mind that tracking information may not be automatically updated. While FedEx offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of FedEx are not the responsibility of Element Vape AE and must be resolved by contacting FedEx directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

FEDEX® Customer Service

Call +971 4 2183860 to file a claim

Hours of Operation

Saturday – Thursday 8 AM – 7PM UAE Local Time

https://www.fedex.com/en-ae/customer-support.html#

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page.

Please do not be alarmed if the delivery confirmation (FEDEX version of tracking) for your package has not updated in a few days. FEDEX delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

FEDEX offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by FEDEX.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Element Vape AE, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Element Vape AE strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Element Vape AE is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

How are replacement parts shipped?

All replacement shipments and warranty shipments are shipped using FEDEX First Class Mail.

Have more questions or concerns? Please contact us.